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Healthcare software
Telehealth software
Telehealth platforms let providers see patients by video and manage care from a distance.
Overview
What it does
A telehealth platform handles the video visit, the virtual waiting room, and the paperwork around it. Practices use it for follow-ups, behavioral health sessions, and urgent care visits that do not need an in-person exam. Patients join from a phone or laptop.
How to choose
Test the patient side first. If a patient struggles to join the visit, your staff spends the appointment on tech support.
Features
Key features to look for
No-download video
Visits that patients join from a link, without installing an app.
Virtual waiting room
A queue that shows staff who has arrived and who is ready.
EHR integration
Visit notes and schedules that sync with the patient chart.
HIPAA safeguards
Encryption and a signed business associate agreement from the vendor.
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