Home / Ecommerce / Customer Support
Ecommerce software
Customer Support software
Ecommerce customer support software answers shopper questions across email, chat, and social.
Overview
What it does
It pulls order details into each conversation so that agents resolve issues quickly. Merchants use it to handle order status, returns, and product questions. Automation and AI answer the most common requests.
How to choose
Check that agents can view and edit orders from the help desk. Switching tabs slows every reply.
Features
Key features to look for
Shared inbox
Email, chat, and social messages in one queue.
Order data in tickets
Order status and history beside each conversation.
Automation
Saved replies and rules for common questions.
Self-service
A help center and order tracking page.
Keep browsing